October 20, 2002

 

Good Morning Captain Allan!

 

My husband and I had the most wonderful day and most wonderful time with Captain Ned.  We had to catch a minimum of 40 fish including trout, shark, flounder, mackerel, snapper, sheepshead, yellow jack, lady fish and, yes, of course the wonderful catfish! 

 

I do wish to express my thoughts about Captain Ned.  Not only was he educational about fishing and the everglades he also had such a pleasant personality.  He certainly was skilled but he was also easy going, humorous, patient and, most importantly, made this day very special for us.  Your company is certainly represented well by Captain Ned's talent to provide a perfect day and you by making the arrangements easy and well worth the trip.

 

I cannot really think of any area you could enhance.  I work in the hospitality business so I deal with "guest experiences" on a daily basis.  From the start of my search, to the ease and thoroughness of your web site, the ease of booking, directions to the dock to meet the captain, the actual day of the trip and the wonderful manner and skill of the captain, the telephone call from Florida Light Tackle the day after the trip,  the ease of payment and now this questionnaire, I really think you have it all covered plus some.  Geez, I am starting to sound like a commercial for Florida Light Tackle but the entire experience was top notch.  Many businesses could take lessons from you.  Thank you for a quality experience

*
Also, thanks for making my husband's 50th special.

 

We thank you and will look forward to future trips.

 

Sharon Tombs, AGM
Holiday Inn Hotel & Suites
Longboat Key

 

 

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